Change to appointment booking system
From Monday 16th October we will be trialling a way to navigate patients to;
- The most appropriate medical care
- From the most appropriate health professional
- At the most appropriate time
Receptionists are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. This will;
- Help doctors prioritise house visits and phone calls
- Ensure that all patients receive the appropriate level of care
- Direct patients to see the nurse or other health professional rather than a doctor, where appropriate.
Reception staff, like all members of the team, is bound by confidentiality rules and any information given by you to them is treated in the strictest confidence. The Practice would take any breach of confidentiality very seriously and deal with in accordingly.
However if you feel an issue is very private and do not wish to say what it is then this will be respected.
We know that to begin with it is going to take longer to direct you to the right clinician and your patience will be much appreciated, but in the long run we believe you will benefit.
From Monday 16th October you will no longer need to come to the Health Centre to make a same day appointment, if you phone in and you are directed to a clinician the receptionist will be able to make you an appointment over the phone. However, you can still come to the Health Centre if you wish. The way we run the same day blood clinic has not changed, you will still need to come to the Health Centre on the day.
We are also going to offer 48hr and 2 week routine appointments. Routine appointments can be booked at the desk, over the phone and on line.
Please remember we have a limited number of appointments and once they are gone we are unable to offer any more until the next day. What we are trying to achieve is to free up more appointments for patients who have complex or acute health problems.
Due to the constraints of the NHS we are no longer able to provide cryotherapy. Patients will need to go to there local pharmacy or attend private providers. This is with immediate effect.
December 2017 Newsletter